Claims Service
Claims Service
Delivering the promise
Claims are at the forefront of everything we do for clients. Every client who buys a policy backed by Chaucer is buying a promise, that should things go wrong, we will be there to help.
Our claims teams work in partnership with our underwriting teams, combining in-depth technical expertise with a wide breadth of experience to provide proactive claims management solutions and a truly outstanding service.
Market leading claims service rated 'Outstanding' for 8 consecutive years by Gracechurch.
This long-established report is based on independent interviews with Claims Brokers who operate in the London Market. Our Outstanding rating indicates above-average ratings across all service metrics and top five scores in: Speed of service, Communication, Responsiveness, Technical Ability, Empathy.
- We lead the market on three out of five service metrics: Communication, Speed and Expertise3/5.
- Voted #1 in the Gracechurch Claims Survey 20231#.
- 64% of brokers surveyed scored us 9 or 10 out of 10, giving us an 8% advantage over our nearest competitor64%.
Always delivering outstanding service for:
Claims service excellence score*
This long-established report is based on independent interviews with Claims Brokers who operate in the London Market. For the 2023 report, Gracechurch interviewed 207 claims brokers, selected to give a representative overview of market opinions. The score independently summarises the high performance levels that Gracechurch have observed from our claims team on a number of critical KPIs and shows the proportion of high ratings given for: Recommendation, Speed, Commerciality, Relationships, Expertise, and Communication. For example, across all business lines, 92% of all scores given for Chaucer on these measures fall into Gracechurch’s high category.